Contact Us

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We will accept returns and issue  a store credit/exchange for the amount of the item(s) within 14 days of the shipping date. 

Below are the guidelines to our return policy:

• Returns are for store credit only! No refunds will be issued.
• All returns/exchanges must be done within 14 days of the shipping date
• Items must be unwashed, unworn, without stains, or smells and in the original condition with tags still attached to be acceptable for a store credit or exchange.
• Sale items are FINAL SALE and may not be returned. 
• Shoes must be returned in their original box and placed inside an additional  shipping box/bag to be eligible. If there is any damage, the return will not be accepted. 
• Damages must be reported within 5 days of receiving merchandise. 
• Please contact shop@elephantstation.site  for additional questions and assistance.

Shipping

Orders are processed within 2-3 business days of the purchase date. Holidays and weekends are excluded from processing shipment. A confirmation email with tracking information is sent when the order has been shipped.

Shipment can take up to 10 business days. Credit card authorization and address verification must be received prior to shipping any order. Once the credit card authorization is complete the order is processed.

Delivery time does not include Saturdays, Sundays or Holidays. 

Please contact shop@elephantstation.site for additional assistance